Complete Guide to NPS Surveys

The Net Promoter Score is a key customer satisfaction indicator that enables brands to understand whether customers are happy or not by asking “The Ultimate Question.” Our Infographic explains how NPS differs from standard surveys, how companies calculate their NPS score and the key factors for NPS success.

To successfully grow, expand and adjust to trends you’ll need to listen to the voice of the consumer to ensure your business or venue stands the test of time and remains at the forefront of the market. Whether your business already uses NPS or an alternative method of gathering customer feedback, our infographic will help you to improve the feedback and ask better questions thatare essential to successful businesses.

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