Financial Text Archiving – Wealth Managers Keys to Improve Text Message Engagement with Clients

Strict industry and legal requirements are the primary reasons as to why many wealth managers today are keener to capture and record mobile SMS that they received on a daily basis. As they become too busy on complying the requirements from SEC and FINRA, they ended up become enigmatic to the fact that such regulations are designed to enrich their relationship with their clients and generate new avenues for revenue generation.

Formulating strategies that can aid in making text messaging an effective tool that enables both the clients and advisors to make the right decisions is just as equally important as focusing on archiving compliance. In addition to optimizing decision-making skills, giving emphasis on text message engagement can also lead to the ability of your company to deliver quality services that can provide better customer experience.

This infographic brought to you by Telemessage will give some of the key takeaways to improve text message engagement with clients

Top Indications You Are Ready For A Regulatory Compliance Audit

The requirements to comply with FINRA, SEC, MiFID II, IIROC, and others regarding the archiving of text messages and recording of video calls were updated yet many firms remain naïve of these and end up being non-compliant.

Several companies do not monitor trades systematically even though MIFID II requires it; other registered firms did not maintain WSPs or monitor communications, websites, social media, or external email accounts even when needed for complying to FINRA.

Experts said that there are two reasons why firms continue to be non-compliant. One reason is that they think the new regulations do not apply to their business while another reason states that the companies believed that their current systems were sufficient.

When an auditor comes for your employees’ communications data can you provide them without being penalized for being late, having disparate records, and incurring additional costs for technical and human resource capabilities?

You’re ready for an audit when you have a centralized database for archived communications, you can capture high-quality voice calls, have a mobile archiving solution integrated to a CRM, and if your database can be accessed remotely and securely.

Telemessage’s infographic provides more details for the indications stated above.

Archiving WhatsApp Messages for Trial and Legal Matters (Infographic)

WhatsApp Messenger is now one of the most common examples of freeware for voice over IP as well as cross-platform messaging. Due to its accessibility, people have now realized the potential of WhatsApp by utilizing it as a convenient way of modern communication.

In fact, it even proved itself quite useful especially on matters regarding legal cases.Being involved in a court trial is undoubtedly a pains taking ordeal to experience since it could possibly destroy one’s reputation and even inflict some financial liabilities.

Electronic messages can be pretty helpful in these kinds of situations due to the fact that given the necessary requirements, they can be presented as viable evidence to the court.

The infographic below brought to you by TeleMessage will discuss all the usage and benefits of archiving WhatsApp messages for trial and legal matters, specifically in terms of:

  • WhatsApp Evidence and Its Admissibility
  • Establishing Authenticity Through Enterprise Archiving