Customer service management is a significant area in managing businesses operations. It bridges the gap between the company’s expectations of customer satisfaction and actual level of customer’s satisfaction. However, communication is expensive. This is the reason why most organizations opt for outsourcing their customer service to other countries where labor cost is low. To ensure effective management of cost related to communication. TEM or telecommunication expense management is employed. It allows the organization to streamline its operations, minimize human error, improve strategic planning and generate an accurate inventory. The impacts of these advantages are described in this infographic. Ensure that you read it thoroughly.