Customer buying decisions is a significant aspect that businesses must always consider. Customer service is the link that compels people to buy products and services. Sometimes, it is not just because your product is needed but also because your front liners go beyond the mile when they are providing services to your customers. This infographic provides answers as to how poor customer service can affect your business. First and foremost, no customer trusts in company with a damaged reputation. Secondly, a company that is not preferred by the customers tends to have low sales resulting in an inability to provide employee motivation such as financial rewards. More of these reasons as found in this infographic will force you to have an effective system for customer service.